We're currently experiencing technical difficulties with delivery of the 2022 ID cards. If you're an existing member, your member and Rx number will remain the same. If you’re a new member or need your ID number to get care or prescriptions, customer service is here to help. Call us at 800-422-4641.

How long is the process for becoming a HAP participating provider?

The process takes about 90 days. If it’s been more than 90 days since you applied, you may check the status of your application by contacting the Provider Development department at [email protected]. Be sure to include:

  • Type 1 NPI
  • Type 2 NPI
  • Tax ID

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