We're currently experiencing technical difficulties with delivery of the 2022 ID cards. If you're an existing member, your member and Rx number will remain the same. If you’re a new member or need your ID number to get care or prescriptions, customer service is here to help. Call us at 800-422-4641.

How do I get help when I'm traveling?

HAP is here for you, even when you’re far from home. Members have access to Assist America, which provides emergency assistance when traveling more than 100 miles from home or in another country. The Assist America call center is fully staffed 24 hours a day, seven days a week.

For more information visit assistamerica.com/hap.

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