What you need to know about the COVID-19 vaccine, your HAP coverage, and getting care during the pandemic.

What is a PCP?

Your PCP is the HAP-affiliated physician you select to coordinate your medical care. You must select a PCP. You must see your PCP for all routine,...

What if I need prompt medical care but it's not an emergency?

If you need prompt medical attention that is not an emergency (like an urgent medical condition), you can: Call your PCP's office. Be sure to...

What is the role of my PCP?

Your PCP is the only physician who has your complete medical profile and can coordinate your specialty care. This helps to ensure that all your...

What happens if I switch to HAP while I'm in active treatment for a condition?

HAP's Continuity of Care program allows members to continue to receive medical care from their current health care provider if you are currently...

How can I get the Weight Watchers discount?

To take advantage of our special Weight Watchers® offer for eligible HAP members, have your HAP or Alliance member ID number ready and call...

Is this drug covered under my plan?

For the most detailed, up-to-date information about your personal prescription drug coverage, log in and click on “My Prescription...

What types of health care providers are considered PCPs?

The following provider types are Primary Care Physicians (PCP): Family Practice, Geriatric Medicine, Internal Medicine, Pediatrics.

How long will it take to see a physician?

Here is the maximum length of time you should have to wait to see your doctor: Preventive visits (nonsymptomatic office visits such as an...

How do I see a specialist?

When specialty services, beyond routine OB/GYN care, are medically necessary, your PCP will direct you to a specialist.

Am I required to receive specialty care within the Henry Ford Preferred network?

Yes, unless services are not available in the Henry Ford Health System Henry Ford Preferred Network. If services are not available, your PCP will...

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