We're currently experiencing technical difficulties with delivery of the 2022 ID cards. If you're an existing member, your member and Rx number will remain the same. If you’re a new member or need your ID number to get care or prescriptions, customer service is here to help. Call us at 800-422-4641.

Where can I get my prescriptions filled?

HAP is affiliated with many local and national pharmacies, including Target, Kroger, Meijer, CVS, Rite Aid and Walgreens. To find a pharmacy use...

What should I do if I have a medical emergency?

You have worldwide coverage for emergency services, so around town or around the country you are covered. You don't need to call us, just go to the...

How do I purchase a HAP Personal Alliance plan?

You can purchase a HAP Personal Alliance plan online, by phone or in person: View and shop for plans, get quotes, apply for coverage and make...

If I applied for a HAP job, will I be considered for other Henry Ford jobs?

If there are multiple jobs at HAP or HFHS that you are interested in you should apply for each of them directly. There is no guarantee your...

How will I know which code requires a referral and which does not?

To determine which service requires an approved referral, providers should refer to the Prior Authorization List. This list will detail all active...

How do participating providers make demographic changes through HAP?

For changes in office demographic information, request for provider office training, and contracting and credentialing status, email...

I’m having trouble finding something on the website. Who can help?

Call Customer Service at the number on your ID card for assistance.

How should I notify HAP about my change of address?

Please call Customer Service to notify us about your new address. Be sure to also inform your employer (if applicable) and physicians of your...

If I age off my contract and my spouse or dependents would like to remain on the contract, would any of their cost share amounts (deductibles, copays or coinsurance) be carried over to their new contract?

Yes, cost share amounts your spouse or dependents already met can be transferred to their new contract, but you have to submit a request for this...

What ages are eligible to apply for a Personal Alliance plan?

Applicants can be enrolled in our products from newborn through 64 and 11 months of age. Dependents may apply for coverage on their parent’s...

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