What you need to know about the COVID-19 vaccine, your HAP coverage, and getting care during the pandemic.

How can I check the status of my claim?

You can check the status of your claims from the last 18 months. To check the status of medical claims, log in and click on My Claims and EOBs. For...

What if I currently have coverage for health care through more than one source?

In most instances, the health plan with primary payment responsibility is the plan offered to you by your employer. Usually, if your spouse is...

How can I find out if a doctor or facility participates in my plan's network?

Go to Find a Doctor/Facility and select change plan to find your plan. Then search for the doctor or facility.

What are IRS Forms 1094-B and 1095-B?

Form 1095-B provides information that individuals need to report on their tax return that shows they had minimum essential coverage for some or all...

Can I email HAP if I have a question about a claim?

To ensure that your privacy is protected, we recommend that you log in and send us your question through our Customer Message Center.

What is the out-of-pocket limit in 2017?

As of January 1, 2017, non-grandfathered health plans must cap in-network out-of-pocket expenses to: $7,150 individual $14,300 family...

I'm a new member. How do I transfer my perscription to HAP coverage?

To begin a prescription on your HAP coverage you should first finish your existing prescription as directed by your doctor. When you are ready for...

Where can I find my plan materials or coverage details on the website?

For specific details about your benefits, please refer to your plan documents, which may include your contract, policy or booklet, any applicable...

How long does it take to enroll?

The application will take minimal time to complete. The applicant should be certain to have key information needed to enroll everyone on their...

My job-based health plan is expensive. Can I save money through the Marketplace?

If you have access to health insurance through your employer, you can shop for coverage through the Marketplace, but you will not be eligible for...

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