We're currently experiencing technical difficulties with delivery of the 2022 ID cards. If you're an existing member, your member and Rx number will remain the same. If you’re a new member or need your ID number to get care or prescriptions, customer service is here to help. Call us at 800-422-4641.

How can I find out if a certain procedure or service is covered under my plan?

You can view your benefits by logging in and selecting My Benefits. Or you can call Customer Service at the number on your ID card.

What is an EOC and how do I access it?

An Evidence of Coverage, or EOC, is the Medicare subscriber contract. Only Medicare Advantage members receive the EOC by mail or email.

Do I need to update my information if I applied for a HAP job a few years ago?

You should make sure that the information in your profile is up to date prior to applying for a position. If you do not have a profile,...

How do I find a HAP community activity near me?

To see upcoming events or to search for events by date or keyword, check out our easy-to-use events calendar

When applying to become a HAP provider, what documents should I submit?

The following list of credentialing documents are required to be received prior to HAP and HPI contracts being sent to you for review and...

What is an EPO?

An EPO is an exclusive provider organization. EPOs combine the cost savings of HMOs with the flexibility of PPOs. These plans have the following...

What kind of community organizations does HAP support?

We proudly support nonprofit educational programs, health promotions and civic programs that promote leadership and good citizenship. We also...

How do I find out the status of my job application?

Once you’ve applied for a position you can track the status under My Submissions. You can also contact Talent Selection at...

I have a question about my bill from HAP. Who can I contact for assistance?

Please call our Personal Alliance Accounts Receivable team at (888) 735-2542 for assistance.

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