What you need to know about  Coronavirus, your HAP coverage, and getting care during the pandemic.

Where can I find a HAP-network pharmacy?

On our website, you can search for a pharmacy in two ways: Enter a name to look for a specific pharmacy, or use the drop-down menu to view all...

Will I have emergency or urgent coverage when I'm away from home?

Yes. Emergencies and urgent care services are covered worldwide. HAP also offers members’ access to Assist America® which provides global...

Will I have to submit claims for any services I receive?

As a HMO member, you will only see a bill for any out-of-pocket costs you may have. For example, if you see your physician for an annual checkup,...

Can I change my PCP and still be part of the Henry Ford Preferred Network?

Yes, as long as the new PCP is part of the Henry Ford Preferred Network.

I'm a new member. When will I receive my ID card?

You should receive your ID card within 10 days after you enroll.

How can I check the status of my claim?

You can check the status of your claims from the last 18 months. To check the status of medical claims, log in and click on My Claims and EOBs. For...

What if I currently have coverage for health care through more than one source?

In most instances, the health plan with primary payment responsibility is the plan offered to you by your employer. Usually, if your spouse is...

How can I find out if a doctor or facility participates in my plan's network?

Go to Find a Doctor/Facility and select change plan to find your plan. Then search for the doctor or facility.

Do I need to inform HAP if I have other health insurance?

Yes. Coordination of benefits involves determining which health insurer or party will be responsible to pay for your health care services first....

Can I email HAP if I have a question about a claim?

To ensure that your privacy is protected, we recommend that you log in and send us your question through our Customer Message Center.

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