What you need to know about the COVID-19 vaccine, your HAP coverage, and getting care during the pandemic.

Can I email HAP if I have a question about a claim?

To ensure that your privacy is protected, we recommend that you log in and send us your question through our Customer Message Center.

Where can I find my plan materials or coverage details on the website?

For specific details about your benefits, please refer to your plan documents, which may include your contract, policy or booklet, any applicable...

What is the out-of-pocket limit in 2017?

As of January 1, 2017, non-grandfathered health plans must cap in-network out-of-pocket expenses to: $7,150 individual $14,300 family...

How do I see a specialist?

When specialty services, beyond routine OB/GYN care, are medically necessary, your PCP will direct you to a specialist.

Do I need a refferal to see a OB/GYN doctor?

No, members can seek OB/GYN services from any plan-affiliated doctor without a refferal. Services can include: Pap test Breast exam ...

How long will it take to see a physician?

Here is the maximum length of time you should have to wait to see your doctor: Preventive visits (nonsymptomatic office visits such as an...

Am I required to receive specialty care within the Henry Ford Preferred network?

Yes, unless services are not available in the Henry Ford Health System Henry Ford Preferred Network. If services are not available, your PCP will...

Which obstetrical and gynecological services are considered nonroutine?

Treatment for a condition requiring multiple visits such as surgery Inpatient OB/GYN care (not including delivery and hospital stays immediately...

I have an HMO plan. Do I need to choose a primary care physician?

As an HMO member, you are required to select a HAP-affiliated PCP to manage your health care. A PCP will coordinate your medical treatment whether...

What if my physician leaves their network?

Members are notified when their PCP leaves the network and are given the opportunity to choose another PCP in the assigned network or transfer to...

Contact us