What you need to know about  Coronavirus and your HAP coverage.

How is an individual health plan different from employer coverage?

Insurance you get through an employer is called “group” health insurance, meaning the rates are determined based on everyone in the...

What if my medication isn’t on the covered drug list?

First, check with the doctor or pharmacist to see if there’s a generic equivalent or an alternative medication that could work. We may cover...

How have the rating rules changed for small group plans?

All qualified health plans for small businesses issued or renewed in 2014, must comply with the Affordable Care Act’s new, adjusted community...

How do I schedule a private consultation with a HAP Personal Alliance expert?

HAP representatives are available by phone, email and in person for one-on-one assistance to answer your health insurance questions and assist with...

How can I find a PCP?

You can select a primary care physician, or PCP, based on your needs. You may want to select a PCP located near your work, while a physician close...

If I request a provider that my PCP isn't familiar with, what can I expect?

HAP encourages you to continue to discuss your care preferences with your physician. More than ever before, members have the opportunity to work in...

What should I do if I receive an incorrect bill from a doctor?

If you receive a bill that you feel is incorrect, call Customer Service at the number on your ID card.

Do I need to submit my premium payment with the online application form?

If you are applying for coverage through HAP you have three payment options available to you. In the application process you can select credit card...

How do I handle referrals for cosmetic and other non-covered services?

Members should be advised that these services are not covered and will not be paid by HAP. If they wish to proceed with obtaining the service the...

In which products can I participate as a HAP provider?

Your participation will be in the following products: HPI (network lease), HMO (commercial), AHL (PPO), MA (Medicare Advantage) lines of business.

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