I'm a new member. How do I transfer my perscription to HAP coverage?

To begin a prescription on your HAP coverage you should first finish your existing prescription as directed by your doctor. When you are ready for...

How can I find out if a doctor or facility participates in my plan's network?

Go to Find a Doctor/Facility and select change plan to find your plan. Then search for the doctor or facility.

What are IRS Forms 1094-B and 1095-B?

Form 1095-B provides information that individuals need to report on their tax return that shows they had minimum essential coverage for some or all...

Can I email HAP if I have a question about a claim?

To ensure that your privacy is protected, we recommend that you log in and send us your question through our Customer Message Center.

Where can I find my plan materials or coverage details on the website?

For specific details about your benefits, please refer to your plan documents, which may include your contract, policy or booklet, any applicable...

Who do I call if I have questions about my eligibility for lower costs?

If you have a question, you can call the Health Insurance Marketplace at: (800) 318-2596 TTY: 1-855-889-4325. The Marketplace is available 24 hours...

What is the out-of-pocket limit in 2017?

As of January 1, 2017, non-grandfathered health plans must cap in-network out-of-pocket expenses to: $7,150 individual $14,300 family...

How do I see a specialist?

When specialty services, beyond routine OB/GYN care, are medically necessary, your PCP will direct you to a specialist.

How long will it take to see a physician?

Here is the maximum length of time you should have to wait to see your doctor: Preventive visits (nonsymptomatic office visits such as an...

Am I required to receive specialty care within the Henry Ford Preferred network?

Yes, unless services are not available in the Henry Ford Health System Henry Ford Preferred Network. If services are not available, your PCP will...

Contact us