What you need to know about the COVID-19 vaccine, your HAP coverage, and getting care during the pandemic.

If a member requests a specialist with whom I'm not familiar, what should I do?

HAP encourages you to continue to discuss your referral preference and recommendations with your patients. However, if after your discussion the...

What is an out-of-pocket limit?

The Affordable Care Act’s out-of-pocket limit is the most a member will pay for the combined total of all copays, coinsurance and deductibles...

When applying to become a HAP provider, what documents should I submit?

The following list of credentialing documents are required to be received prior to HAP and HPI contracts being sent to you for review and...

How do participating providers make demographic changes through HAP?

For changes in office demographic information, request for provider office training, and contracting and credentialing status, email...

How will I know which code requires a referral and which does not?

To determine which service requires an approved referral, providers should refer to the Prior Authorization List. This list will detail all active...

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