How do I log in to the provider portal?

To log in to the provider portal, click on “Log in.”

Is our group plan Grandfathered?

Group health plans and health insurance plans that were in place on March 23, 2010, when the Affordable Care Act was enacted, are called...

Is HAP hiring?

We are always looking for top talent. Learn more about working for HAP.

What programs does HAP offer for weight loss?

HAP offers a wide range of weight management programs for members to choose from (participation is voluntary): Weight Watchers® at $99 for a...

I have a question about a bill from my doctor. Who can I contact for assistance?

Please call Customer Service at the number on your ID card.

What is PCP directed care?

PCP directed care means that you and your PCP have discussed medically necessary services. Your PCP then directs you to the appropriate specialist...

What is a qualified health plan?

QHPs are Affordable Care Act-compliant plans that, in addition to covering essential health benefits, must follow established limits on...

How do I check the status of my provider contacting application?

You may check the status of your application by contacting the Provider Development department if it has been more than 60 days since you have...

If a member requests a specialist with whom I'm not familiar, what should I do?

HAP encourages you to continue to discuss your referral preference and recommendations with your patients. However, if after your discussion the...

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