What is a "medical center" or "hospital affiliation"?

When you select a PCP, you become part of that PCP's medical center/hospital affiliation/PO/PHO. A medical center is made up of many physicians...

What if the PCP I want to see is listed as “accepting current patients only?"

Call (888) PIC-A-PCP (1-888-742-2727) or contact Customer Service at the number on your ID card.

What networks are in the Henry Ford Preferred Network?

The Henry Ford Preferred Network includes Henry Ford Medical Group (HFMG) physicians, physicians employed by the community hospitals, Macomb, West...

What services are included for an OB/GYN visit?

OB/GYN services can include: Pap test Breast exam Mammogram All prenatal visits Standard lab tests Deliveries Ultrasound ...

What smoking cessation programs does HAP offer?

HAP offers several programs to help members quit smoking. While you are not required to quit in order to have HAP coverage, rates may be lower for...

I'm a new member. How do I transfer my perscription to HAP coverage?

To begin a prescription on your HAP coverage you should first finish your existing prescription as directed by your doctor. When you are ready for...

How can I find out if a doctor or facility participates in my plan's network?

Go to Find a Doctor/Facility and select change plan to find your plan. Then search for the doctor or facility.

Do I need to inform HAP if I have other health insurance?

Yes. Coordination of benefits involves determining which health insurer or party will be responsible to pay for your health care services first....

Can I email HAP if I have a question about a claim?

To ensure that your privacy is protected, we recommend that you log in and send us your question through our Customer Message Center.

Where can I find my plan materials or coverage details on the website?

For specific details about your benefits, please refer to your plan documents, which may include your contract, policy or booklet, any applicable...

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