What you need to know about  Coronavirus and your HAP coverage.

How should I notify HAP about my change of address?

Please call Customer Service to notify us about your new address. Be sure to also inform your employer (if applicable) and physicians of your...

Do I need written direction to see a specialist?

HAP does not require you to get a referral to see a specialist in your network for an initial consultation. However, the specialist you visit may...

What if my Henry Ford PCP refers me outside the Henry Ford Preferred Network?

You may wish to remind your doctor that you’re covered under the Henry Ford Physician Network and request a referral to a doctor in the Henry...

How do I fill my prescription?

We offer two convenient options to fill your prescriptions: HAP-network pharmacies: HAP-network pharmacies meet our high standards of safety...

I’m having technical difficulties. Who can I call for help?

Please call Customer Service at the number on your ID card for assistance.

Can I qualify for a subsidy if I have health insurance through an employer?

Most people with job-based health insurance are not eligible for lower costs. You may be eligible if your share of the premium for an...

I’m enrolled in the Henry Ford Preferred Network. Which specialists can I see?

You can see any specialist within the Henry Ford Physician Network (HFPN). For example, if you have a Wyandotte PCP, you can see a specialist at...

How can I find out if my doctor or hospital are in the HAP provider network

Use our online provider search to see if your doctor(s) and/or hospital are in the HAP network. View the provider details to ensure that your...

I lost my job and have COBRA. Can I get less expensive coverage through the ACA?

If you are getting COBRA coverage, you may find that there are already lower-cost individual health insurance options available to you through HAP....

I have a question about a bill from my doctor. Who can I contact for assistance?

Please call Customer Service at the number on your ID card.

Contact us