What you need to know about  Coronavirus, your HAP coverage, and getting care during the pandemic.

Where can I get my prescriptions filled?

HAP is affiliated with many local and national pharmacies, including Target, Kroger, Meijer, CVS, Rite Aid and Walgreens. To find a pharmacy use...

What should I do if I have a medical emergency?

You have worldwide coverage for emergency services, so around town or around the country you are covered. You don't need to call us, just go to the...

How should I notify HAP about my change of address?

Please call Customer Service to notify us about your new address. Be sure to also inform your employer (if applicable) and physicians of your...

What ages are eligible to apply for a Personal Alliance plan?

Applicants can be enrolled in our products from newborn through 64 and 11 months of age. Dependents may apply for coverage on their parent’s...

What if my Henry Ford PCP refers me outside the Henry Ford Preferred Network?

You may wish to remind your doctor that you’re covered under the Henry Ford Physician Network and request a referral to a doctor in the Henry...

Can I change my coverage at any time?

Personal Alliance members can change their coverage during the open enrollment period each year. After this date, you can only change plans if you...

How do I fill my prescription?

We offer two convenient options to fill your prescriptions: HAP-network pharmacies: HAP-network pharmacies meet our high standards of safety...

I’m having technical difficulties. Who can I call for help?

Please call Customer Service at the number on your ID card for assistance.

I’m enrolled in the Henry Ford Preferred Network. Which specialists can I see?

You can see any specialist within the Henry Ford Physician Network (HFPN). For example, if you have a Wyandotte PCP, you can see a specialist at...

How can I find out if my doctor or hospital are in the HAP provider network

Use our online provider search to see if your doctor(s) and/or hospital are in the HAP network. View the provider details to ensure that your...

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