I'm enrolled in the Henry Ford Preferred Network. What hospitals can I use?

Elective hospital admissions are based on the direction of your doctor and where they have admitting privileges, within the Henry Ford Health...

How can I check the status of my claim?

You can check the status of your claims from the last 18 months. To check the status of medical claims, log in and click on My Claims and EOBs. For...

What if I currently have coverage for health care through more than one source?

In most instances, the health plan with primary payment responsibility is the plan offered to you by your employer. Usually, if your spouse is...

Is my medication covered?

Find out if we cover your prescription medication

What is a "medical center" or "hospital affiliation"?

When you select a PCP, you become part of that PCP's medical center/hospital affiliation/PO/PHO. A medical center is made up of many physicians...

What if the PCP I want to see is listed as “accepting current patients only?"

Call (888) PIC-A-PCP (1-888-742-2727) or contact Customer Service at the number on your ID card.

Should I cancel my existing coverage once I apply for a Personal Alliance plan?

We do not suggest that you cancel existing coverage until you have been fully enrolled and your effective date of coverage in your new plan has...

What networks are in the Henry Ford Preferred Network?

The Henry Ford Preferred Network includes Henry Ford Medical Group (HFMG) physicians, physicians employed by the community hospitals, Macomb, West...

What smoking cessation programs does HAP offer?

HAP offers several programs to help members quit smoking. While you are not required to quit in order to have HAP coverage, rates may be lower for...

The government says I'm not eligible for a subsidy. I disagree. What can I do?

Several factors are taken into consideration when you apply for health coverage, such as what county you live in, your exact age, income level and...

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