What you need to know about the COVID-19 vaccine, your HAP coverage, and getting care during the pandemic.

How do I handle referrals for cosmetic and other non-covered services?

Members should be advised that these services are not covered and will not be paid by HAP. If they wish to proceed with obtaining the service the...

For physicians only: how do I change my TIN (tax identification number) or remittance number with HAP?

To change your TIN or remittance address, please fax a completed and signed W-9 to (248) 443-7761 or email the W-9 to [email protected] Please...

As a HAP participating provider, may I close my practice to members at any time?

No. Primary Care Physicians must remain open to new members for at least one year from the effective date of participation.

Is HAP accepting applications for all health providers?

A moratorium is in place for the following providers: Behavioral health facilities and individual Chiropractors Ancillary providers

In which products can I participate as a HAP provider?

Your participation will be in the following products: HPI (network lease), HMO (commercial), AHL (PPO), MA (Medicare Advantage) lines of business.

Where can I find the provider fee schedule?

You can find the fee schedule for HAP participating providers when you log in to hap.org. HAP does not provide a fee schedule for nonparticipating...

I’m having technical difficulties. Who can I call for help?

Please call Customer Service at the number on your ID card for assistance.

How do I know if the member has met their PT or OT visit limit?

You are responsible for tabulating visits based on services provided in your office* only. You can access the on-line Member Eligibility...

How do I log in to the provider portal?

To log in to the provider portal, click on “Log in.”

How do I check the status of my provider contacting application?

You may check the status of your application by contacting the Provider Development department if it has been more than 60 days since you have...

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