What is an EOC and how do I access it?

An Evidence of Coverage, or EOC, is the Medicare subscriber contract. Only Medicare Advantage members receive the EOC by mail or email.

Where can I find the provider fee schedule?

You can find the fee schedule for HAP participating providers when you log in to hap.org. HAP does not provide a fee schedule for nonparticipating...

How do I fill my prescription?

We offer two convenient options to fill your prescriptions: HAP-network pharmacies: HAP-network pharmacies meet our high standards of safety...

I’m having technical difficulties. Who can I call for help?

Please call Customer Service at the number on your ID card for assistance.

Can I qualify for a subsidy if I have health insurance through an employer?

Most people with job-based health insurance are not eligible for lower costs. You may be eligible if your share of the premium for an...

Where can I find my benefit information and important forms?

You can access forms related to your Medicare plan. You can also create a member account at hap.org. Once you log in, you can find important plan...

I’m enrolled in the Henry Ford Preferred Network. Which specialists can I see?

You can see any specialist within the Henry Ford Physician Network (HFPN). For example, if you have a Wyandotte PCP, you can see a specialist at...

How can I find out if my doctor or hospital are in the HAP provider network

Use our online provider search to see if your doctor(s) and/or hospital are in the HAP network. View the provider details to ensure that your...

How do I know if the member has met their PT or OT visit limit?

You are responsible for tabulating visits based on services provided in your office* only. You can access the on-line Member Eligibility...

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