What you need to know about the COVID-19 vaccine, your HAP coverage, and getting care during the pandemic.

I'm a new member. When will I receive my ID card?

You should receive your ID card within 10 days after you enroll.

Can I change my PCP and still be part of the Henry Ford Preferred Network?

Yes, as long as the new PCP is part of the Henry Ford Preferred Network.

What if I need prompt medical care but it's not an emergency?

If you need prompt medical attention that is not an emergency (like an urgent medical condition), you can: Call your PCP's office. Be sure to...

Does my HAP plan cover hearing aids?

Coverage depends on the type of health plan you have. If you're already a member, check your Summary of Benefits and Coverage by logging in to your...

What is the role of my PCP?

Your PCP is the only physician who has your complete medical profile and can coordinate your specialty care. This helps to ensure that all your...

What are Medicare Star Ratings?

Medicare evaluates plans based on a five-star rating system. Star Ratings are calculated each year and may change. Each year the federal Medicare...

I'm an American Indian or Alaskan Native. Can I get help with my health costs?

If you are a member of a federally recognized Indian tribe you may be eligible for special cost savings. Certain American Indians and Alaska...

How do I request support from HAP for a community event or charitable cause?

To submit a request for sponsorship, support or in-kind donations, please complete our GIFTS form. If this is your first request, start by...

What can I do if I disagree with a coverage or claim related decision by HAP?

Please call Customer Service at the number on your ID card.

How do I confirm member eligibility?

You can log in to your provider portal and click on “Member eligibility.” You can also call (800) 801-1766.

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