What can I do if I disagree with a coverage or claim related decision by HAP?

Please call Customer Service at the number on your ID card.

If I'm in the Henry Ford Preferred Network can my kids see any HAP pediatrician?

Yes, all HAP Pediatricians are included in the Henry Ford Health System Preferred Network.

Will I have emergency or urgent coverage when I'm away from home?

Yes. Emergencies and urgent care services are covered worldwide. HAP also offers members’ access to Assist America® which provides global...

What is a PCP?

Your PCP is the HAP-affiliated physician you select to coordinate your medical care. You must select a PCP. You must see your PCP for all routine,...

My job-based health plan is expensive. Can I save money through the Marketplace?

If you have access to health insurance through your employer, you can shop for coverage through the Marketplace, but you will not be eligible for...

I'm enrolled in the Henry Ford Preferred Network. What hospitals can I use?

Elective hospital admissions are based on the direction of your doctor and where they have admitting privileges, within the Henry Ford Health...

How can I check the status of my claim?

You can check the status of your claims from the last 18 months. To check the status of medical claims, log in and click on My Claims and EOBs. For...

What if I currently have coverage for health care through more than one source?

In most instances, the health plan with primary payment responsibility is the plan offered to you by your employer. Usually, if your spouse is...

Is my medication covered?

Find out if we cover your prescription medication

What are my options if my employer stops offering health coverage to employees?

If your company drops health insurance for employees, you will be able to buy individual or family coverage, either directly from HAP, or through...

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