What you need to know about  Coronavirus and your HAP coverage.

What is a "grandfathered plan" and how do I know if I have one?

Grandfathered plans are health plans that were already in place on March 23, 2010, when the ACA was enacted, and that have stayed largely the same...

Do I need to follow-up with my PCP after an emergency?

All follow-up care after an urgent or emergent encounter should be coordinated through your PCP.

How is an individual health plan different from employer coverage?

Insurance you get through an employer is called “group” health insurance, meaning the rates are determined based on everyone in the...

What if my medication isn’t on the covered drug list?

First, check with the doctor or pharmacist to see if there’s a generic equivalent or an alternative medication that could work. We may cover...

If I request a provider that my PCP isn't familiar with, what can I expect?

HAP encourages you to continue to discuss your care preferences with your physician. More than ever before, members have the opportunity to work in...

How can I find a PCP?

You can select a primary care physician, or PCP, based on your needs. You may want to select a PCP located near your work, while a physician close...

What should I do if I receive an incorrect bill from a doctor?

If you receive a bill that you feel is incorrect, call Customer Service at the number on your ID card.

How can I find out if a certain procedure or service is covered under my plan?

You can view your benefits by logging in and selecting My Benefits. Or you can call Customer Service at the number on your ID card.

Where can I get my prescriptions filled?

HAP is affiliated with many local and national pharmacies, including Target, Kroger, Meijer, CVS, Rite Aid and Walgreens. To find a pharmacy use...

What should I do if I have a medical emergency?

You have worldwide coverage for emergency services, so around town or around the country you are covered. You don't need to call us, just go to the...

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