What you need to know about  Coronavirus and your HAP coverage.

I have a Henry Ford Medical Group doctor. Which Henry Ford hospitals can I use?

Specific diagnostic and therapy services can be received at Henry Ford Hospital, Henry Ford Wyandotte, Henry Ford Macomb, Henry Ford Macomb-Warren...

What is a "grandfathered plan" and how do I know if I have one?

Grandfathered plans are health plans that were already in place on March 23, 2010, when the ACA was enacted, and that have stayed largely the same...

Do I need to follow-up with my PCP after an emergency?

All follow-up care after an urgent or emergent encounter should be coordinated through your PCP.

How is an individual health plan different from employer coverage?

Insurance you get through an employer is called “group” health insurance, meaning the rates are determined based on everyone in the...

What if my medication isn’t on the covered drug list?

First, check with the doctor or pharmacist to see if there’s a generic equivalent or an alternative medication that could work. We may cover...

How do I schedule a private consultation with a HAP Personal Alliance expert?

HAP representatives are available by phone, email and in person for one-on-one assistance to answer your health insurance questions and assist with...

How can I find a PCP?

You can select a primary care physician, or PCP, based on your needs. You may want to select a PCP located near your work, while a physician close...

What should I do if I receive an incorrect bill from a doctor?

If you receive a bill that you feel is incorrect, call Customer Service at the number on your ID card.

Do I need to submit my premium payment with the online application form?

If you are applying for coverage through HAP you have three payment options available to you. In the application process you can select credit card...

How can I find out if a certain procedure or service is covered under my plan?

You can view your benefits by logging in and selecting My Benefits. Or you can call Customer Service at the number on your ID card.

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