What if I need prompt medical care but it's not an emergency?

If you need prompt medical attention that is not an emergency (like an urgent medical condition), you can: Call your PCP's office. Be sure to...

What is the role of my PCP?

Your PCP is the only physician who has your complete medical profile and can coordinate your specialty care. This helps to ensure that all your...

I'm an American Indian or Alaskan Native. Can I get help with my health costs?

If you are a member of a federally recognized Indian tribe you may be eligible for special cost savings. Certain American Indians and Alaska...

What can I do if I disagree with a coverage or claim related decision by HAP?

Please call Customer Service at the number on your ID card.

If I'm in the Henry Ford Preferred Network can my kids see any HAP pediatrician?

Yes, all HAP Pediatricians are included in the Henry Ford Health System Preferred Network.

Will I have emergency or urgent coverage when I'm away from home?

Yes. Emergencies and urgent care services are covered worldwide. HAP also offers members’ access to Assist America® which provides global...

What out-of-pocket costs are associated with HAP Personal Alliance PPO plans?

The three main types of costs you are responsible for as a member are coinsurance, copays and deductibles. Coinsurance is the percentage of...

How long does it take to enroll?

The application will take minimal time to complete. The applicant should be certain to have key information needed to enroll everyone on their...

What is a PCP?

Your PCP is the HAP-affiliated physician you select to coordinate your medical care. You must select a PCP. You must see your PCP for all routine,...

My job-based health plan is expensive. Can I save money through the Marketplace?

If you have access to health insurance through your employer, you can shop for coverage through the Marketplace, but you will not be eligible for...

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