What you need to know about  Coronavirus and your HAP coverage.

Where can I find the provider fee schedule?

You can find the fee schedule for HAP participating providers when you log in to hap.org. HAP does not provide a fee schedule for nonparticipating...

I’m having technical difficulties. Who can I call for help?

Please call Customer Service at the number on your ID card for assistance.

How do I know if the member has met their PT or OT visit limit?

You are responsible for tabulating visits based on services provided in your office* only. You can access the on-line Member Eligibility...

How do I log in to the provider portal?

To log in to the provider portal, click on “Log in.”

What programs does HAP offer for weight loss?

HAP offers a wide range of weight management programs for members to choose from (participation is voluntary): Weight Watchers® at $99 for a...

How do I check the status of my provider contacting application?

You may check the status of your application by contacting the Provider Development department if it has been more than 60 days since you have...

If a member requests a specialist with whom I'm not familiar, what should I do?

HAP encourages you to continue to discuss your referral preference and recommendations with your patients. However, if after your discussion the...

What is an out-of-pocket limit?

The Affordable Care Act’s out-of-pocket limit is the most a member will pay for the combined total of all copays, coinsurance and deductibles...

How do I confirm member eligibility?

You can log in to your provider portal and click on “Member eligibility.” You can also call (800) 801-1766.

Is HAP taking applications for all ancillary service providers?

HAP has standards to ensure appropriate access to care exists within a defined geographic region. As such, we are not accepting applications for...

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