We have a planned maintenance on hap.org accounts on Saturday, May 30 from 10 p.m. to Sunday, May 31 at 2 a.m. You will be unable to login during this time. We apologize for the inconvenience.

When can I log in and access my online member account?

Once you receive your member ID card, you can register using your ID number. Current members may log in immediately after registering.

What taxes and fees apply to businesses with 51 or more eligible employees?

In 2017, the following federal and state taxes and fees apply to businesses with 51 or more eligible employees: Patient Centered Outcomes...

How can I find out if my physician is affiliated with HAP?

We have over 2,700 PCPs affiliated with us, so there is a good chance your physician is already with us! To make sure your physician is...

Are services covered outside of the HAP network?

Urgent care or emergency services are covered worldwide. Routine services are covered within the HAP network. Services outside the network may be...

What is iStrive?

iStrive for Better Health is HAP's digital wellness manager. Powered by WebMD Health Services, this wellness tool gives HAP members and their...

How do I know if my Medicare plan has dental coverage?

Dental coverage is an additional cost to your Medicare Advantage plan. In your billing information, you'll see a separate cost for dental coverage....

What can I do if I disagree with a Medicare coverage or claim related decision by HAP?

If we deny your request for a coverage decision or payment, you have the right to request an appeal. How you make your appeal, and how long we...

How do I, one of my dependents or spouse, make a change to a PCP selection?

You can select a PCP by calling (888) PIC-A-PCP (1-888-742-2727). Or you can call Customer Service at the number on your card.

If my spouse and I have PCPs in different networks, will this affect my costs?

Yes. For example, if your PCP is in the Henry Ford Preferred Network and your spouse’s PCP is in the full HAP Network, you would be enrolled...

Can I sign up to get alerts for HAP job openings?

Yes. On the Henry Ford Health System Jobs page, click the "Sign Up for Job Alerts" button. You can select the type of jobs you’re interested...

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