What you need to know about  Coronavirus, your HAP coverage, and getting care during the pandemic.

How can I get OB/GYN care?

Members can seek OB/GYN services from any plan-affiliated doctor without a referral. Services can include: Pap test Breast exam ...

How will my physician know I am a member of the Henry Ford Preferred Network?

You will receive a new subscriber identification card that will identify you as a Henry Ford Preferred Member.

When can I log in and access my online member account?

Once you receive your member ID card, you can register using your ID number. Current members may log in immediately after registering.

Under the Affordable Care Act, who can make decisions about the care I need?

You can choose from a wide variety of private health plans, and decisions about your care will be made by you and your doctor. Your coverage for...

How can I find out if my physician is affiliated with HAP?

We have over 2,700 PCPs affiliated with us, so there is a good chance your physician is already with us! To make sure your physician is...

Are services covered outside of the HAP network?

Urgent care or emergency services are covered worldwide. Routine services are covered within the HAP network. Services outside the network may be...

How do I, one of my dependents or spouse, make a change to a PCP selection?

You can select a PCP by calling (888) PIC-A-PCP (1-888-742-2727). Or you can call Customer Service at the number on your card.

If my spouse and I have PCPs in different networks, will this affect my costs?

Yes. For example, if your PCP is in the Henry Ford Preferred Network and your spouse’s PCP is in the full HAP Network, you would be enrolled...

What is Coordination of Benefits?

Coordination of benefits (COB) involves determining which health insurer or party will be responsible to pay for your health care services first....

I have a Henry Ford Medical Group doctor. Which Henry Ford hospitals can I use?

Specific diagnostic and therapy services can be received at Henry Ford Hospital, Henry Ford Wyandotte, Henry Ford Macomb, Henry Ford Macomb-Warren...

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