We're currently experiencing technical difficulties with delivery of the 2022 ID cards. If you're an existing member, your member and Rx number will remain the same. If you’re a new member or need your ID number to get care or prescriptions, customer service is here to help. Call us at 800-422-4641.

When can I log in and access my online member account?

Once you receive your member ID card, you can register using your ID number. Current members may log in immediately after registering.

I forgot my password and can’t log in to my member account. What should I do?

If you forgot your username or password for your hap.org member account, click on “Forgot my username or password” in the log in box...

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