Does HAP provide assistance for getting a doctor's office visit?

HAP partners with My Advocate to help our Medicare Advantage members schedule a well visit with their doctor. The My Advocate service is provided...

How do I know if my Medicare plan has dental coverage?

Dental coverage is an additional cost to your Medicare Advantage plan. In your billing information, you'll see a separate cost for dental coverage....

What can I do if I disagree with a Medicare coverage or claim related decision by HAP?

If we deny your request for a coverage decision or payment, you have the right to request an appeal. How you make your appeal, and how long we...

Can I get financial help paying for my Medicare coverage?

Although the premium savings available under the ACA don't apply to Medicare, there are a number of financial assistance programs available to help...

Does HAP provide in-home health assessments?

HAP partners with Matrix Medical to provide free, in-home health visits for our Medicare Advantage members. During the visit, a board-certified...

Where can I find more information about Medicare Advantage?

You can find more information about HAP's Medicare Advantage plans by using our plan finder. This tool allows you to customize your search and...

How can I find out if a certain procedure or service is covered under my plan?

You can view your benefits by logging in and selecting My Benefits. Or you can call Customer Service at the number on your ID card.

What is an EOC and how do I access it?

An Evidence of Coverage, or EOC, is the Medicare subscriber contract. Only Medicare Advantage members receive the EOC by mail or email.

How do I fill my prescription?

We offer two convenient options to fill your prescriptions: HAP-network pharmacies: HAP-network pharmacies meet our high standards of safety...

I’m having technical difficulties. Who can I call for help?

Please call Customer Service at the number on your ID card for assistance.

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