HAP has moved from its Southfield location. Effective November 26, 2018, our new address is 1414 E. Maple in Troy

All FAQs

Where can I find more information about Medigap?

You can find more information about Medigap by using our plan finder. This tool allows you to customize your search and compare various plan...

What are Medicare Star Ratings?

Medicare evaluates plans based on a five-star rating system. Star Ratings are calculated each year and may change. Each year the federal Medicare...

Where can I find more information about HAP Senior Plus?

You can find more information about HAP Senior Plus® by using our plan finder. This tool allows you to customize your search and compare...

What if my medication isn’t on the covered drug list?

First, check with the doctor or pharmacist to see if there’s a generic equivalent or an alternative medication that could work. We may cover...

Does HAP offer in-home screenings for diabetic retinal exams?

HAP is partnering with HealPros to offer diabetic retinal screenings for our members with diabetes. HealPros has more than 60 years of health care...

Can I get financial help paying for my Medicare coverage?

Although the premium savings available under the ACA don't apply to Medicare, there are a number of financial assistance programs available to help...

Where can I find more information about Medicare Advantage?

You can find more information about HAP's Medicare Advantage plans by using our plan finder. This tool allows you to customize your search and...

What can I do if I disagree with a Medicare coverage or claim related decision by HAP?

If we deny your request for a coverage decision or payment, you have the right to request an appeal. How you make your appeal, and how long we...

What is an EOC and how do I access it?

An Evidence of Coverage, or EOC, is the Medicare subscriber contract. Only Medicare Advantage members receive the EOC by mail or email.

Does HAP provide in-home health assessments?

HAP partners with Matrix Medical to provide free, in-home health visits for our Medicare Advantage members. During the visit, a board-certified...

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