What you need to know about the COVID-19 vaccine, your HAP coverage, and getting care during the pandemic.

How can I get OB/GYN care?

Members can seek OB/GYN services from any plan-affiliated doctor without a referral. Services can include: Pap test Breast exam ...

What happens if I switch to HAP while I'm in active treatment for a condition?

HAP's Continuity of Care program allows members to continue to receive medical care from their current health care provider if you are currently...

Is this drug covered under my plan?

For the most detailed, up-to-date information about your personal prescription drug coverage, log in and click on “My Prescription...

What types of health care providers are considered PCPs?

The following provider types are Primary Care Physicians (PCP): Family Practice, Geriatric Medicine, Internal Medicine, Pediatrics.

Will I have to submit claims for any services I receive?

As a HMO member, you will only see a bill for any out-of-pocket costs you may have. For example, if you see your physician for an annual checkup,...

I'm a new member. When will I receive my ID card?

You should receive your ID card within 10 days after you enroll.

Can I change my PCP and still be part of the Henry Ford Preferred Network?

Yes, as long as the new PCP is part of the Henry Ford Preferred Network.

What if I need prompt medical care but it's not an emergency?

If you need prompt medical attention that is not an emergency (like an urgent medical condition), you can: Call your PCP's office. Be sure to...

What is the role of my PCP?

Your PCP is the only physician who has your complete medical profile and can coordinate your specialty care. This helps to ensure that all your...

What can I do if I disagree with a coverage or claim related decision by HAP?

Please call Customer Service at the number on your ID card.

Contact us