HAP has moved from its Southfield location. Effective November 26, 2018, our new address is 1414 E. Maple in Troy

All FAQs

Can I admit my patients to any HAP contracted hospital where I have privileges?

Yes. Except for specific limitations noted in the Provider Directory, physicians can admit patients to any HAP contracted hospital at which they...

What is HAP monitoring and responding to specialist visit and cost increases?

HAP will continue to monitor physician practice patterns and utilization through our physician report cards, Episode Treatment Groups (ETG) and...

Who determines medical neccesity for services on the referral Requirement List?

For covered services, we will rely on the ordering physician to use evidence based guidelines to determine medical appropriateness of care and...

When is my HAP contract effective and when can I start treating HAP members?

Once we process your application, you will receive a welcome letter from HAP with your effective date and participating lines of business. Please...

How do I confirm member eligibility?

You can log in to your provider portal and click on “Member eligibility.” You can also call (800) 801-1766.

How long is the process for becoming a HAP participating provider?

The process takes about 90 days. If it’s been more than 90 days since you applied, you may check the status of your application by contacting...

Is HAP taking applications for all ancillary service providers?

HAP has standards to ensure appropriate access to care exists within a defined geographic region. As such, we are not accepting applications for...

Can referrals be entered in IRA for services labeled as no referral required?

No, if you attempt to enter a referral in IRA for services not requiring a referral, users will receive a pop up message indicating no referral is...

How do I end my participation with HAP if I am a provider?

If you are a practitioner, please complete the provider change form and email the form to provider_development@hap.org. If you are an ancillary...

Can I refer patients to any contracted free-standing facility or hospital?

Yes. Except for designated Centers of Excellence services, (for example, transplants, Bariatric surgery, etc.) that require prior authorization...

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