What you need to know about the COVID-19 vaccine, your HAP coverage, and getting care during the pandemic.

Is HAP accepting applications for all health providers?

A moratorium is in place for the following providers: Behavioral health facilities and individual Chiropractors Ancillary providers

As a HAP participating provider, may I close my practice to members at any time?

No. Primary Care Physicians must remain open to new members for at least one year from the effective date of participation.

For physicians only: how do I change my TIN (tax identification number) or remittance number with HAP?

To change your TIN or remittance address, please fax a completed and signed W-9 to (248) 443-7761 or email the W-9 to IS_BCT_Vendor@hap.org. Please...

Where can I find my remittance advice?

Log in to your provider portal and click on “Claims.” Then enter the search criteria and click on “Search.”

What if a member disagrees that a service doesn't meet medical criteria?

If the member disagrees with a physician's decision not to provide or order a service that doesn't meet medical criteria and they would like to...

How do I handle referrals for cosmetic and other non-covered services?

Members should be advised that these services are not covered and will not be paid by HAP. If they wish to proceed with obtaining the service the...

In which products can I participate as a HAP provider?

Your participation will be in the following products: HPI (network lease), HMO (commercial), AHL (PPO), MA (Medicare Advantage) lines of business.

When applying to become a HAP provider, what documents should I submit?

The following list of credentialing documents are required to be received prior to HAP and HPI contracts being sent to you for review and...

How will I know which code requires a referral and which does not?

To determine which service requires an approved referral, providers should refer to the Prior Authorization List. This list will detail all active...

How do participating providers make demographic changes through HAP?

For changes in office demographic information, request for provider office training, and contracting and credentialing status, email...

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