HAP has moved from its Southfield location. Effective November 26, 2018, our new address is 1414 E. Maple in Troy

All FAQs

How long does it take to enroll?

The application will take minimal time to complete. The applicant should be certain to have key information needed to enroll everyone on their...

Who can I contact for customer service?

Agents and employer groups with questions about member specific services should call (800) 950-7455 or email hap_direct@hap.org 8 a.m. to 5 p.m....

Are HAP plans Heath Savings Account compatible?

Yes, Health Savings Accounts (HSAs) are an optional feature for all of our HMO, PPO and EPO plans.

What networks are in the Henry Ford Preferred Network?

The Henry Ford Preferred Network includes Henry Ford Medical Group (HFMG) physicians, physicians employed by the community hospitals, Macomb, West...

What taxes and fees apply to businesses with 50 or less eligible employees?

In 2017, the following federal and state taxes and fees apply to businesses with 2-50 eligible employees: Patient Centered Outcomes Research...

Who is responsible for paying taxes and fees for fully insured employers?

Fully insured employers are those that offer health coverage for their employees from a health insurance company, like HAP. The employer pays a per...

Who pays health insurance taxes and fees for self-funded employers?

With a self-funded plan, employers pay for health claims themselves; HAP manages the plan and administers claims. Employers in a self-funded plan...

What taxes and fees apply to businesses with 51 or more eligible employees?

In 2017, the following federal and state taxes and fees apply to businesses with 51 or more eligible employees: Patient Centered Outcomes Research...

What is a qualified health plan?

QHPs are Affordable Care Act-compliant plans that, in addition to covering essential health benefits, must follow established limits on...

Does HAP offer any special programs for people with chronic diseases such as asthma, diabetes or heart failure?

Yes, our Restore CareTrack® program offers personalized services to help manage chronic conditions such as high blood pressure, diabetes and...

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