All FAQs

What is a health assessment and where do I find it?

A health assessment is a questionnaire asking you about your health. There are 40 to 50 questions and it takes about 20 minutes to complete. Once...

Why am I getting new member ID cards? Do I need to do anything?

We recently changed some of the codes on our cards. We sent new ID cards to all members to make sure your doctor and pharmacist have the right...

How do I request support from HAP for a community event or charitable cause?

To submit a request for sponsorship, support or in-kind donations, please complete our GIFTS form. If this is your first request, start by...

Are there any age or fitness level requirements for participating in HAP events?

Age and fitness levels vary by event. If there are any requirements, they will be included on the event listing. Find a HAP event.

How do I get help when I'm traveling?

HAP is here for you, even when you’re far from home. Members have access to Assist America, which provides emergency assistance when...

Do you offer internships for high school students?

HAP offers rewarding summer internships and full-time training programs for college students to learn and grow professionally in the health care...

Does a member still need a referral from their PCP to see a specialist?

Outside of the products that provide members with the self referral option (EPO, PPO, POS) members must always contact their PCP first. After the...

Are HAP events free of charge?

Many are free, but some do have a nominal charge. The event listing will include the cost, if any. Find a HAP event.

How do I find a HAP community wellness event near me?

To see upcoming events or to search for events by date or keyword, check out our easy-to-use events calendar.

Does HAP offer any fitness programs?

HAP offers many different options for our members to become more physically fit. For example: HAP Fitness Challenge Our Fitness Challenge...