All FAQs

What is a health assessment and where do I find it?

A health assessment is a questionnaire asking you about your health. There are 40 to 50 questions and it takes about 20 minutes to complete. Once...

How do I request support from HAP for a community event or charitable cause?

To submit a request for sponsorship, support or in-kind donations, please complete our GIFTS form. If this is your first request, start by...

Are there any age or fitness level requirements for participating in HAP events?

Age and fitness levels vary by event. If there are any requirements, they will be included on the event listing. Find a HAP event.

Do you offer internships for high school students?

HAP offers rewarding summer internships and full-time training programs for college students to learn and grow professionally in the health care...

Does a member still need a referral from their PCP to see a specialist?

Outside of the products that provide members with the self referral option (EPO, PPO, POS) members must always contact their PCP first. After the...

How do I find a HAP community wellness event near me?

To see upcoming events or to search for events by date or keyword, check out our easy-to-use events calendar.

Does HAP offer any fitness programs?

HAP offers many different options for our members to become more physically fit. For example: HAP Fitness Challenge Our Fitness Challenge...

Are HAP events free of charge?

Many are free, but some do have a nominal charge. The event listing will include the cost, if any. Find a HAP event.

I'm trying to contact a specific HAP employee. How do I find their extension?

Customer Service is unable to provide direct extensions for our employees. Please call Customer Service at the number on your ID card and and we...

How can I apply for a job at HAP?

To see the latest job opportunities, visit our Careers page and click on View HAP jobs.

Contact us

  • Customer service

    (800) 422-4641




    More options

  • Individual and family plans

    Ready to join?

    (855) 948-4427

    HMO Plans

    (800) 759-3436

    PPO Plans

    (800) 944-9399

  • Insurance through your employer

    Alliance Health and Life Insurance Company®

    (888) 999-4347

    Self-funded / ASO

    (866) 766-4709


    (800) 422-4641

    HAP Midwest Health Plan

    (888) 654-2200

  • Medicare

    Ready to join?

    (800) 868-3153 TTY: 711

    HAP Senior Plus®

    (800) 801-1770 TTY: 711

    HAP Senior Plus® (PPO)

    (888) 658-2536 TTY: 711

    Alliance Medicare Supplement:

    (800) 873-7526 TTY: 711