All FAQs

How can I get OB/GYN care?

Members can seek OB/GYN services from any plan-affiliated doctor without a referral. Services can include: Pap test Breast exam Mammogram ...

What is a health assessment and where do I find it?

A health assessment is a questionnaire asking you about your health. There are 40 to 50 questions and it takes about 20 minutes to complete. Once...

Can I admit my patients to any HAP contracted hospital where I have privileges?

Yes. Except for specific limitations noted in the Provider Directory, physicians can admit patients to any HAP contracted hospital at which they...

How can I get the Weight Watchers discount?

To take advantage of our special Weight Watchers® offer for eligible HAP members, have your HAP or Alliance member ID number ready and call...

What happens if I switch to HAP while I'm in active treatment for a condition?

HAP's Continuity of Care program allows members to continue to receive medical care from their current health care provider if you are currently...

Is this drug covered under my plan?

For the most detailed, up-to-date information about your personal prescription drug coverage, log in and click on “My Prescription...

What types of health care providers are considered PCPs?

The following provider types are Primary Care Physicians (PCP): Family Practice, Geriatric Medicine, Internal Medicine, Pediatrics.

I forgot my password and can’t log in to my member account. What should I do?

If you forgot your username or password for your member account, click on “Forgot my username or password” in the log in box...

What is prior authorization?

Sometimes specialists may suggest procedures we don't feel are the best course of action for a patient. That's why we want members to check with us...

What is HAP monitoring and responding to specialist visit and cost increases?

HAP will continue to monitor physician practice patterns and utilization through our physician report cards, Episode Treatment Groups (ETG) and...

Contact us

  • Customer service

    (800) 422-4641




    More options

  • Individual and family plans

    Ready to join?

    (855) 948-4427

    HMO Plans

    (800) 759-3436

    PPO Plans

    (800) 944-9399

  • Insurance through your employer

    Alliance Health and Life Insurance Company®

    (888) 999-4347

    Self-funded / ASO

    (866) 766-4709


    (800) 422-4641

    HAP Midwest Health Plan

    (888) 654-2200

  • Medicare

    Ready to join?

    (800) 868-3153 TTY: 711

    HAP Senior Plus®

    (800) 801-1770 TTY: 711

    HAP Senior Plus® (PPO)

    (888) 658-2536 TTY: 711

    Alliance Medicare Supplement:

    (800) 873-7526 TTY: 711