We're currently experiencing technical difficulties with delivery of the 2022 ID cards. If you're an existing member, your member and Rx number will remain the same. If you’re a new member or need your ID number to get care or prescriptions, customer service is here to help. Call us at 800-422-4641.

Does HAP provide assistance in other languages?

Yes. HAP provides free language services to people whose primary language is not English. This includes qualified interpreters and information written in other languages. If you need these services, contact HAP’s customer service manager:

General: (800) 422-4641
Medicare: (800) 801-1770

Get help in other languages.


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