We're currently experiencing technical difficulties with delivery of the 2022 ID cards. If you're an existing member, your member and Rx number will remain the same. If you’re a new member or need your ID number to get care or prescriptions, customer service is here to help. Call us at 800-422-4641.

Do I need to update my information if I applied for a HAP job a few years ago?

You should make sure that the information in your profile is up to date prior to applying for a position. If you do not have a profile, you’ll need to create one. If you previously created a profile but have not used the jobs system recently, you’ll need to create a new one. Old profiles were not carried over when the system was updated. The application may have also changed since you last applied and you may need to fill out a new one.


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