We're currently experiencing technical difficulties with delivery of the 2022 ID cards. If you're an existing member, your member and Rx number will remain the same. If you’re a new member or need your ID number to get care or prescriptions, customer service is here to help. Call us at 800-422-4641.

Do I need to inform HAP if I have other health insurance?

Yes. Coordination of benefits involves determining which health insurer or party will be responsible to pay for your health care services first. This is necessary for services you receive that are a benefit under more than one health plan or insurance carrier. Please complete a Member COB Data Collection sheet to let us know about your other coverage for you and any family members.

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