We're currently experiencing technical difficulties with delivery of the 2022 ID cards. If you're an existing member, your member and Rx number will remain the same. If you’re a new member or need your ID number to get care or prescriptions, customer service is here to help. Call us at 800-422-4641.

Could HAP ever cancel my policy?

If you made false statements on your application, filed fraudulent claims, obtained duplicate coverage or failed to pay your premiums on time, HAP can cancel your policy. HAP cannot cancel your policy because of your health (current or previous) or claims history.


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