We're currently experiencing technical difficulties with delivery of the 2022 ID cards. If you're an existing member, your member and Rx number will remain the same. If you’re a new member or need your ID number to get care or prescriptions, customer service is here to help. Call us at 800-422-4641.

Can I email HAP if I have a question about a claim?

To ensure that your privacy is protected, we recommend that you log in and send us your question through our Customer Message Center.


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