We're currently experiencing technical difficulties with delivery of the 2022 ID cards. If you're an existing member, your member and Rx number will remain the same. If you’re a new member or need your ID number to get care or prescriptions, customer service is here to help. Call us at 800-422-4641.

If I age off my contract and my spouse or dependents would like to remain on the contract, would any of their cost share amounts (deductibles, copays or coinsurance) be carried over to their new contract?

Yes, cost share amounts your spouse or dependents already met can be transferred to their new contract, but you have to submit a request for this at the time of the new contract change. Requests can be submitted by U.S. mail or email.

Email

[email protected]

Mail

HAP
2850 West Grand Boulevard
Detroit, MI 48202
Attention: Customer Service – HAP Credit Transfer


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