No other Michigan health plan gives new members their own personal service coordinator to guide them through their first two years of membership and answers questions. Ninety-five percent of questions are resolved in the first phone call.
Member contact options
HMO Members may call Customer Service at (800) 422-4641 (TTY: 711)
PPO Members may call Customer Service at (888) 999-4347 (TTY: 711)
Members can also log in at hap.org [link to www.hap.org] for secure online communications.
Member magazine and blog
HAP Balanced Living is a quarterly magazine sent to members, filled with articles to help them live a happier, healthier life. The HAP Balanced Living blog is an online space for community members to learn about fitness, nutrition, understanding health plans and more.
HAP providers can access real-time eligibility and benefits information, check claim status and more at hap.org.
Nationally recognized for quality and customer satisfaction
As a subsidiary of Henry Ford, HAP was proud to share in the system’s 2011 Malcolm Baldrige National Quality Award for performance excellence and innovation.
The National Committee for Quality Assurance awarded HAP’s Commercial HMO and HAP Senior Plus Medicare Advantage (HMO) Excellent Accreditation.