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HAP profile

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Participating physicians and providers

The robust HAP provider networks include leading Michigan doctors, hospitals and health systems: Beaumont, Genesys, Henry Ford, Hurley Medical Center, Oakwood, McLaren, St. John/Providence and the University of Michigan.

Statewide and national provider network solutions are available through strategic partnerships with CIGNA and NationCare for Michigan-based companies with members living outside the state.

HAP company overview

Health Alliance Plan is a leader in personalized customer service, disease management and wellness programs. HAP partners with physicians, employers and community organizations to improve the health and well-being of our communities. HAP is a regional, Detroit-based, nonprofit health plan that provides coverage to individuals and companies. HAP is a subsidiary of Henry Ford, one of the nation’s leading health care systems.

HAP’s mission: To enhance the health and well-being of the lives we touch.

Company highlights

  • Employees: HAP and its subsidiaries have more than 1,200 employees.
  • Funds spent on health care: HAP spends 90 percent of its premium revenue on funding health care services for members.
  • Membership: HAP has more than 675,000 members.
  • Keeping members healthy

    At every opportunity, HAP gives members the tools they need to be as healthy as they can be. That’s why they offer health and wellness programs, including:

    • Benefits management: HAP offers easy-to-understand educational tools to help members manage their plan benefits and health.
    • Health education and wellness: HAP programs and publications help members at every age and every stage of life live healthier lives.
    • iStrive® for Better Health: This program offers a free health assessment, digital tools and programs powered by WebMD Health Services.
    • Preventive and wellness services: HAP covers preventive services, including cancer screenings, physicals, flu shots and a variety of other services.
    • Weight management: HAP offer Weight Watchers® discounts and the HAP Weight Management Program to promote lasting weight control and nutrition education.
    • Worksite wellness programs: These programs bring free or low-cost preventive services and health education to the workplace.

    Restore

    Restore is HAP’s disease and case management program that offers comprehensive services to avoid gaps in care, improve communication and reduce avoidable readmissions. The program helps members return to health or manage long-term health conditions. Within the suite of Restore programs is HAP’s award-winning CareTrack® program that matches chronically ill members with resources to reach their personal health goals, from personalized health information to inspirational nurse health coaching.

    Behavioral health

    Specially trained social workers, psychologists and counselors provide resources and integrated behavioral and medical disease management services to members with mental health and substance abuse conditions.

  • HAP Advantage benefits

    HAP Advantage is a value-added program that offers discounts on health and wellness activities, products and services. The services and products made available under this program are not covered benefits under the Health Alliance Plan (HAP) Subscriber Contract, Riders or Member Handbook or otherwise payable by HAP. HAP, its affiliates, agents and assigns make no representations or warranties regarding the quality, price or effectiveness of the services or products, or the credentialing of the providers, made available by HAP Advantage.

    Global Emergency Travel Services and Assist America®

    HAP covers urgent and emergency care worldwide. Assist America can help locate a health care provider, replace lost prescriptions or provide medical evacuation when members are traveling more than 100 miles away from home or in another country.

  • Pharmacy programs

    HAP pharmacists ensure members have access to the highest-quality medications at affordable rates while maintaining an evidence-based drug list (formulary) and managing specialty drugs.

    Medication therapy management program

    HAP pharmacists counsel patients with chronic conditions and their physicians to make taking multiple medications less confusing, safer and more affordable.

    Learn about medication therapy management and Medicare.

  • Customer service excellence

    No other Michigan health plan gives new members their own personal service coordinator to guide them through their first two years of membership and answers questions. Ninety-five percent of questions are resolved in the first phone call.

    Member contact options

    HMO Members may call Customer Service at (800) 422-4641 (TTY: 711)

    PPO Members may call Customer Service at (888) 999-4347 (TTY: 711)

    Members can also log in at hap.org [link to www.hap.org] for secure online communications.

    Member magazine and blog

    HAP Balanced Living is a quarterly magazine sent to members, filled with articles to help them live a happier, healthier life. The HAP Balanced Living blog is an online space for community members to learn about fitness, nutrition, understanding health plans and more.

    Providers

    HAP providers can access real-time eligibility and benefits information, check claim status and more at hap.org.

    Nationally recognized for quality and customer satisfaction

    As a subsidiary of Henry Ford, HAP was proud to share in the system’s 2011 Malcolm Baldrige National Quality Award for performance excellence and innovation.

    The National Committee for Quality Assurance awarded HAP’s Commercial HMO and HAP Senior Plus Medicare Advantage (HMO) Excellent Accreditation.

  • Improving care with technology

    HAP continually looks for ways to improve the member and provider experience with technology. For example, they’ve implemented these easy, effective programs:

    • Claims status inquiry system: Improves physician satisfaction by promptly resolving outstanding claims
    • ePrescribing: HAP teamed with local physicians and automakers to launch electronic prescribing to eliminate medical errors and drug interactions, improving patient safety while lowering costs
    • Online tools: Members have access to online tools at hap.org, including personalized reminders for health screenings, hospital quality data, pharmacy information, provider searches and much more
  • HAP products

    HAP is a full-service health insurance company with distinct product portfolios:

    • Group plans: PPO, EPO and HMO
    • Health engagement programs: HAP offers employees incentives to adopt a healthier lifestyle
    • Medicaid: HAP’s subsidiary, Midwest Health Plan, is a Medicaid HMO based in Dearborn, Mich., with more than 74,000 Medicaid enrollees in southeast Michigan
    • Medicare solutions: HAP Medicare Solutions offer PPO and HMO plans, prescription drug plans and Medicare Supplement plans for individuals and employer-sponsored retirees
    • Network leasing: HAP Preferred Inc. is a PPO network that can be administered by third-party administrators and welfare funds
    • Personal plans: HAP Personal Alliance® HMO, PPO and health savings accounts are for individuals and families not covered through employer health insurance
    • Self-funded: HAP and ASR Health Benefits offer competitive options for employers and health and welfare funds seeking to self-fund their health benefit costs
  • iSelect

    HAP is a carrier partner in Michigan's first multi-carrier and multi-distributor benefits exchange for mid-sized and small employers. iSelect is a fully insured health benefits exchange – a storefront for group benefits – that enables employers to control benefit costs with a defined contribution funding strategy while enabling employees to become active and informed benefits consumers. Employees can shop for insurance online in the iSelect Customer Benefits Store.

  • Community stewardship

    HAP is known for community giving and volunteerism. Signature programs include:

    • Connect 4: Your Destiny to Wellness: A faith-based health and wellness program provided through local religious establishments
    • Enhance Fitness: A free physical activity program for older adults geared toward improving overall functional fitness and well-being
    • Ready, Set, Cook!: Classes that teach children ages 8 to 14 about nutrition and making healthy choices while allowing them to learn firsthand how to prepare healthier meals and after-school snacks
    • Water aerobics: Free classes throughout southeast Michigan to get community members moving

    HAP employees volunteer for many community events each year. They participate in an annual bowl-a-thon to support Big Brothers Big Sisters and walks for local charities, such as the American Heart Association and the Alzheimer’s Association. HAP also has a matching gifts program for employee donations. HAP’s charitable giving and community outreach focuses on education, health and human services, arts and culture, and civic enrichment.

Governance

A diverse volunteer board of directors represents: education, automotive, banking, labor and health care. Members elect one-third of the board. The remaining board members are appointed by Henry Ford, HAP’s parent organization.

Subsidiaries and business partnerships

  • Alliance Health and Life Insurance Company (Alliance): Alliance offers fully insured and experience-rated PPO and EPO products.
  • ASR Health Benefits: ASR Health Benefits is a full-service third-party administrator in Grand Rapids, Michigan. HAP and ASR Health Benefits offer competitive options for employers seeking to self-fund their health benefit costs. The HAP-ASR combined provider network offers a statewide network solution.
  • Midwest Health Plan: Midwest is based in Dearborn, Michigan, and serves more than 74,000 Medicaid enrollees and members covered by Medicare and Medicaid.
  • HAP Preferred, Inc.: The HAP Preferred PPO network of providers is leased to third party administrators and health and wellness funds. The HAP Preferred provider network features leading medical professionals and premier hospitals committed to quality health care.
  • Health Alliance Administrators, Inc.: HAP partners with Health Alliance Administrators, a Managing General Agency, to provide quoting, marketing, training support, enrollment and servicing assistance to producers for HAP and Alliance group (2 to 99 employees) and HAP Personal Alliance individual products.

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Contact us

  • Customer service

    (800) 422-4641

     

    Email

     

    More options

  • Individual and family plans

    Ready to join?

    (855) 948-4427

    HMO Plans

    (800) 759-3436

    PPO Plans

    (800) 944-9399

  • Insurance through your employer

    Alliance Health and Life Insurance Company®

    (888) 999-4347

    Self-funded / ASO

    (866) 766-4709

    HAP HMO

    (800) 422-4641

    HAP Midwest Health Plan

    (888) 654-2200

  • Medicare

    Ready to join?

    (800) 868-3153 TTY: 711

    HAP Senior Plus®

    (800) 801-1770 TTY: 711

    HAP Senior Plus® (PPO)

    (888) 658-2536 TTY: 711

    Alliance Medicare Supplement:

    (800) 873-7526 TTY: 711