What you need to know about the COVID-19 vaccine and your HAP Empowered Medicaid coverage

Health and wellness programs

Programs for your health and well-being

At HAP Empowered Medicaid, you’re not just an ID number. You’re a valuable member of our family. And we want our family to be happy, healthy and strong.

As a member, you have access to health and wellness services. Our wellness programs help you make good changes to your health.

24/7 Nurse Line

HAP Empowered members can use a free toll-free service by contacting the health information line during non-business hours.  The hours of availability for these services are:

Monday – Friday: 8 p.m. – 7:30 a.m.
Saturday: 12 p.m. – 12 a.m.
Sunday: 12 a.m. – Monday 7:30 a.m.

The 24/7 Nurse Line can be contacted by calling:

(877) 394-0665

Nurses answer your questions. 

It gives:

  • Answers to health questions
  • Trusted information

When you call, a nurse helps you:

  • Choose the right care.
  • Find a doctor or hospital.
  • Learn your choices.
  • Be healthy.
  • Take drugs safely.

Please contact HAP Empowered directly during normal business hours

Monday - Friday from 7:30 a.m. – 8:00 p.m. at (888) 654-2200

Care Management

Care management Program (all members are eligible)

Chronic and complex conditions can need many health care providers, prescriptions, appointments and treatments. Our innovative care management program helps you understand your conditions and learn to manage them. 

To learn more, call (800) 288-2902.

Help to stop smoking

The Michigan Tobacco Quitline is a free phone-based program to help you quit smoking. You’ll work with a health coach to make a quit plan. Your coach will call to make sure you’re on track. To sign up, call (800) QUIT NOW (784-8669). To learn more, call (888) 654-2200 (TTY: 711).

Empower your Health Rewards Program

Your health and well-being are important to us. To help you stay healthy, we’ll reward you for checkups and screenings. You must be a HAP Empowered Medicaid member on the date of service to get rewards.

iStrive® for Better Health

Manage your health with iStrive for Better Health. It’s our digital wellness tool powered by WebMD health services. It can help you:

  • Take an online health assessment.
  • Learn more about health issues like asthma, being tired all the time, depression and more.
  • Check on your progress with health trackers.
  • Reach your goals for fitness, weight, healthy eating, stress and quitting tobacco.


Keep your family healthy. You’ll learn how with this unique and easy program.

HAP Empowered Health Plan, Inc., a Michigan Medicaid Health Plan, is a wholly owned subsidiary of Health Alliance Plan of Michigan (HAP). It is a Michigan nonprofit, taxable corporation.

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Customer Service

  • HAP Empowered Medicaid

    Call (888) 654-2200 (TTY: 711)

    Seven days a week,
    24 hours per day