What you need to know about the COVID-19 vaccine and your HAP Empowered Medicaid coverage

Health and wellness programs

Programs for your health and well-being

At HAP Empowered Medicaid, you’re not just an ID number. You’re a valuable member of our family. And we want our family to be happy, healthy and strong.

As a member, you have access to health and wellness services. Our wellness programs help you make good changes to your health.

24/7 Nurse Line

HAP Empowered members can use a free toll-free service by contacting the health information line during non-business hours.  The hours of availability for these services are:

Monday – Friday: 8 p.m. – 7:30 a.m.
Saturday: 12 p.m. – 12 a.m.
Sunday: 12 a.m. – Monday 7:30 a.m.

The 24/7 Nurse Line can be contacted by calling:

(877) 394-0665

Nurses answer your questions. 

It gives:

  • Answers to health questions
  • Trusted information

When you call, a nurse helps you:

  • Choose the right care.
  • Find a doctor or hospital.
  • Learn your choices.
  • Be healthy.
  • Take drugs safely.

Please contact HAP Empowered directly during normal business hours

Monday - Friday from 7:30 a.m. – 8:00 p.m. at (888) 654-0706

Care Management

This program gives coordination of care and services. It’s for members with a critical event or diagnosis that needs:

  • Extensive resources
  • Proper care and services

To learn more, call (800) 288-2902.

Help to stop smoking

The Michigan Tobacco Quitline is a free phone-based program to help you quit smoking. You’ll work with a health coach to make a quit plan. Your coach will call to make sure you’re on track. To sign up, call (800) QUIT NOW (784-8669). To learn more, call (888) 654-2200 (TTY: 711).

Empower your Health Rewards Program

Your health and well-being are important to us. To help you stay healthy, we’ll reward you for checkups and screenings. You must be a HAP Empowered Medicaid member on the date of service to get rewards.

iStrive® for Better Health

Manage your health with iStrive for Better Health. It’s our digital wellness tool powered by WebMD health services. It can help you:

  • Take an online health assessment.
  • Learn more about health issues like asthma, being tired all the time, depression and more.
  • Check on your progress with health trackers.
  • Reach your goals for fitness, weight, healthy eating, stress and quitting tobacco.


Keep your family healthy. You’ll learn how with this unique and easy program.

HAP Empowered Health Plan, Inc., a Michigan Medicaid Health Plan, is a wholly owned subsidiary of Health Alliance Plan of Michigan (HAP). It is a Michigan nonprofit, taxable corporation.

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Customer Service

  • HAP Empowered Medicaid

    Call (888) 654-2200 (TTY: 711)

    Seven days a week,
    24 hours per day