What you need to know about Coronavirus and your HAP Empowered Medicaid coverage

Member resources

We want to make sure you have the information you need at your fingertips. Below are important resources that will help you understand and use your benefits.

Online access to your HAP Empowered membership

We make it easy for you to access your health plan information with an online HAP account.

Once you register you just have to log in to:

  • Print your ID card or download it to your phone.
  • Send our Customer Service team a secure message.
  • Search our list of doctors and hospitals.
  • Check on your claims.


You can also use the HAP OnTheGo mobile app to simply:

  • Find a doctor, urgent care or hospital.
  • View your member ID card.
  • Find HAP contact information.

HAP OnTheGo is free and in the Apple and Google Play app stores.

Medicaid member information

HAP Empowered Health Plan, Inc., a Michigan Medicaid Health Plan, is a wholly owned subsidiary of Health Alliance Plan of Michigan (HAP). It is a Michigan nonprofit, taxable corporation.

Please note: PDFs require Adobe Reader to download and read. Download Adobe Reader for free.

Customer Service

  • HAP Empowered Medicaid

    Call (888) 654-2200 (TTY: 711)

    Seven days a week,
    24 hours per day