What you need to know about Coronavirus and your HAP Empowered coverage

Coronavirus (COVID-19) and HAP Empowered members

You’re not alone. HAP is here:

  • helping you use your HAP Empowered health plan 
  • answering your COVID-19 questions

Medicaid members call us at (888) 654-2200 (TTY: 711).
MI Health Link members call us at (888) 654-0706. (TTY: 711). 

Changes to your benefits

Free home delivery of prescription drugs

Get free home delivery of your prescription drugs. Get an early refill, if you’ve used at least half of your supply. Some drugs can’t be filled early for safety reasons (drugs for pain, others). Call (800) 456-2112

Getting care through the phone or video (Telemedicine)

  • You can see a doctor or a counselor without leaving your home. It can be a phone call with your doctor. It can be a video call using your smartphone, computer or an app.
  • You can also get physical, occupational or speech therapy care at home. You’ll need to use a video call. You can use your smartphone, computer or an app.
  • This isn’t for emergencies.
  • If you have COVID-19 symptoms, like a fever or cough, see if your doctor offers telemedicine. They can give you advice on staying home or getting tested.

Eligibility changes

Due to the Governor’s State of Emergency, a member’s current eligibility will carry over until 30 days once the state of emergency is lifted. Members have more time to finish their paperwork to keep their coverage active. 

Healthy Michigan Plan copays

  • Copays waived for members with COVID-19.
  • This includes:
    • testing, drugs, lab work
    • diagnostic imaging, medical supplies
    • inpatient and outpatient hospital stays
    • other needed treatments linked to COVID-19
  • Your COVID-19 test is covered if the result is negative.
  • These services will be removed from your MI Health Account statements.

Medical equipment

Have breathing equipment and medical supplies delivered to your home. Quantity limits and prior authorizations are waived. This includes:

  • replacements if equipment is lost or damaged
  • medical supplies such as diabetic supplies, incontinence supplies and enteral formula
  • face masks, hand sanitizer and patient gowns

Your doctor can help you get the equipment if you need it.

How to protect yourself

Social distancing

Keep space between yourself and other people outside your home. 

  • Stay at least six feet from other people
  • Don’t gather in large groups
  • Stay out of crowded places

People can spread the virus before they know they're sick. 

Hand washing

  • Wash your hands often with soap and water for 20 seconds. 
  • If you can’t wash your hands, use an alcohol-based hand sanitizer with at least 60% alcohol. 
  • Don’t touch your eyes, nose or mouth when in public.

Cover your mouth and nose

  • Wear a cloth face cover when out in public.
  • Cloth face coverings shouldn’t be placed on:
    • young children under age 2
    • anyone who has trouble breathing
    • anyone who’s unconscious or incapacitated
  • Don’t use a facemask meant for a healthcare worker.
  • The cloth face cover is not a substitute for social distancing.

If you’re sick…

  • Call your doctor before you go. 
  • If you don't have a doctor, 
    • Medicaid members call (888) 654-2200 (TTY: 711)
    • MI Health Link members call (888) 654-0706 (TTY: 711)  

HAP Empowered Health Plan, Inc., a Michigan Medicaid Health Plan, is a wholly owned subsidiary of Health Alliance Plan of Michigan (HAP). It is a Michigan nonprofit, taxable corporation

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HAP Empowered MI Health Link is a health plan that contracts with both Medicare and Michigan Medicaid to provide benefits of both programs to enrollees.

H9712_2020 MMP Web; Accepted 10/14/19
Last Updated 10/14/19

Please note: PDFs require Adobe Reader to download and read. Download Adobe Reader for free.

Customer Service

  • HAP Empowered Medicaid

    Call (888) 654-2200 (TTY: 711)

    Seven days a week,
    24 hours per day


    HAP Empowered MI Health Link

    Call (888) 654-0706 (TTY: 711)

    Seven days a week,
    8 a.m. to 8 p.m.