What you need to know about the COVID-19 vaccine, your HAP coverage, and getting care during the pandemic.

Explore HAP's 2020 plan information brochure

Member benefits

HAP is here, with a HAP Senior Plus HMO plan that's easy and affordable 

Get the care you need with great benefits, features and savings. 

Benefit summary - HAP HMO Medicare Eligible  

Deductible No deductible
Coinsurance  No coinsurance
Telehealth (see a doctor online 24/7) Covered 100%
Primary care office visit Covered 100% with no limit on visits
Specialist office visit Covered 100% with no limit on visits
Emergency care visit Covered 100%
Urgent care visit Covered 100%
Laboratory and radiology Covered 100%
 Inpatient hospital services Covered 100%
Outpatient hospital services Covered 100%
Skilled nursing  Covered 100%
Physical therapy Covered 100%
Prescription drugs* Refer to your benefit summary

*For more information on prescription drugs, review the Medicare formulary.

You must continue to pay your Medicare Part B premium.  

When enrolled in HAP's Senior Plus plan, you can choose your doctor from thousands of highly qualified primary care physicians (PCPs). Chances are your current doctor is in our network. Your PCP may recommend specialty services from a certain specialist or facility, but you can choose to receive the care you need from any HAP contracted specialist without a referral. 

With HAP, you can change your PCP whenever you want to, and everyone on your plan can select the PCP of their choice. 

We're affiliated with top doctors and hospitals including: 

  • Ascension Genesys Hospital
  • Ascension St. John Hospital
  • Ascension Providence Hospital 
  • Beaumont Health 
  • Covenant HealthCare
  • Henry Ford Health System
  • Mercy Health 
  • McLaren Health Care
  • Michigan Medicine (University of Michigan) 
  • ProMedica
  • Saint Joseph Mercy Health System 
  • and more 

HAP has improved our Senior Plus Group (HMO) pharmacy program 

If you fill prescriptions at a Preferred Pharmacy, your copay may be lower for certain prescriptions.

Please refer to your benefit summary for details.

See how HAP is here for you

As a HAP Senior Plus member, you'll enjoy benefits and services beyond what you've come to expect. 

Customer service team

We’ve taken our commitment to providing exceptional customer service one step further by creating a team of customer service specialists to improve how you get help. This means you get your questions answered faster and more easily.

Anywhere, anytime access at hap.org

Everything you need to know is at hap.org. By logging in, you have 24/7 access to free and secure digital service tools such as important plan documents, claim information, iStrive digital wellness manager and more.

HAP is here, even when you're far from home

With worldwide coverage for emergencies and urgent care, plus an emergency travel assistance program, you won't have to worry when you leave home. Your plan includes a nationwide pharmacy network with preferred pharmacies that will save you money. You also have visitor and travel benefits in Arizona, Florida, Texas and Michigan (out-of-network) when you are traveling for up to six months in those locations. To activate your travel benefit, just call HAP customer service at 866-766-4712 before you depart. 

Assist America emergency travel assistance

HAP’s partnership with Assist America provides members with additional emergency travel assistance, including services for lost luggage, eyeglasses, travel documents, hospitalization, emergency evacuation and more. The Assist America program is valid whenever you travel 100 miles or more away from home or outside the U.S. for no longer than 90 days in a row.

Identity theft protection

HAP also provides identity theft protection, a free service, in partnership with Assist America. Members can securely register up to 10 credit or debit cards for 24/7 surveillance. You'll receive an early warning of potential threats. 

Learn more about Assist America

Telehealth services

Getting health care online has never been easier. HAP has partnered with American Well® to provide telehealth services. Licensed and board-certified doctors are available 24/7 for live, online visits via mobile phone, tablet or computer to treat nonemergency illnesses, such as colds, flu, headache, rashes, sinus infections and pinkeye.

Better Health

The iStrive for Better Health online health assessment helps you prioritize health changes. Your responses result in a unique online plan with strategies designed by health care professionals to help you make health choices, overcome pitfalls and achieve your goals.

Health and wellness programs

We offer all kinds of health and wellness programs including a free health risk assessment with digital coaching, nutrition and weight management programs, tobacco intervention and more. If needed, we'll connect you with our Care Management Program.

Healthy Living Rewards program

Earn gift cards for screenings and services you’re probably already planning to get. Learn more about eligible services and rewards and register for HAP's Healthy Living Rewards program. 

HAP Member Discounts

affordable, HAP has discounts. We're partnered with more than 30 businesses so members save on the following services: fitness, nutrition, wellness and weight loss. We offer savings on local gym memberships, AAA, museums, entertainment venues and more. The HAP Member Discounts app will also send a mobile alert when they're near one.

Learn more about our HAP Member Discounts

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