What should I do if I think I have symptoms of COVID-19?
If you believe you have symptoms, contact your physician office by phone or email. Your physician will ask you questions about your symptoms and will tell you what to do.
If you have general questions about COVID-19, Henry Ford Health System has set up a hotline at 313-874-1055. This hotline hours of operation are 8 a.m. and 5 p.m. Monday through Friday.
If you have urgent questions outside of these normal hours, contact the Henry Ford Health System nurse line at 313-874-7500.
For the latest information on COVID-19, click here.
Will HAP waive cost-sharing for COVID-19 tests and test-related visits?
HAP will waive member cost-sharing for COVID-19 diagnostic tests and test-related visits during the public health emergency according to state and federal guidelines. Member cost-sharing for all other diagnostic tests will continue to apply. Self-insured employer group customers control their own health benefits; employees of self-funded employer groups should confirm cost-sharing when seeking services.
Can anyone request to be tested for COVID-19 as a precaution, or do I need to be showing symptoms?
HAP will continue to follow the guidance and protocols issued by the U.S. Centers for Disease Control and Prevention (CDC), Centers for Medicare & Medicaid Services (CMS), Food and Drug Administration (FDA), and state and local public health departments. Currently CDC recommends that if you believe you have been exposed to COVID-19 or have symptoms that may need testing, call your physician. The CDC recommends that physicians use their judgment to determine if a patient has signs and symptoms compatible with COVID-19 and whether the patient should be tested. Most patients with confirmed COVID-19 have developed fever and/or symptoms of acute respiratory illness (e.g., cough, difficulty breathing). Physicians are strongly encouraged to test for other causes of respiratory illness, including infections such as influenza.
Here are the criteria the CDC is encouraging health care providers to use in determining whether to test someone for COVID-19. Anyone who has:
- Fever or signs/symptoms of lower respiratory illness (like cough or shortness of breath) AND has come in close contact with a laboratory-confirmed COVID-19 patient within 14 days of symptom onset.
- Fever and signs/symptoms of a lower respiratory illness (like cough or shortness of breath) requiring hospitalization AND a history of travel from affected geographic areas within 14 days of symptom onset.
- No identified source of exposure to COVID-19 but is experiencing fever with severe acute lower respiratory illness like pneumonia or acute respiratory distress syndrome (ARDS) that requires hospitalization AND is without an alternative diagnosis to explain those symptoms (like regular flu or other respiratory infection).
Testing criteria for COVID-19 has been expanded in Michigan to include individuals with mild symptoms as well as essential workers who still report to work in person, whether they have symptoms or not. Please call the testing site or your health care provider before you go for testing. The criteria for determining whether you are an essential worker can be found on the State of Michigan website here.
If I become infected with COVID-19, is treatment covered by HAP?
HAP will waive member cost-sharing for treatment of COVID-19, which includes deductibles, copays and co-insurance associated with treatment for the virus. This cost-sharing waiver is for inpatient or outpatient treatment from an in-network provider and is currently in effect for services rendered through January 21, 2021.
Is antibody testing covered by HAP?
HAP will waive member cost-sharing for the COVID-19 antibody test during the public health emergency as long as the test is FDA approved and is ordered by a qualified health professional, according to CDC recommendations.
Is rapid testing covered by HAP?
HAP will waive member cost-sharing for a rapid COVID-19 test during the public health emergency as long as the test is FDA approved and is ordered by a qualified health professional according to CDC recommendations.
How can I find a COVID-19 testing location and is the antibody test available there?
The State of Michigan website includes a link to current testing sites. Please call the testing site or your health care provider before you go for testing and verify that your medically necessary test is available at that site. The list of testing sites can be found here.
Does HAP cover employer-required testing?
Testing required by employers, such as tests necessary to allow employees to return to work, is not a covered benefit. The employer and/or member is responsible for the cost of these tests.
What should I do if I receive a bill?
If you receive a bill for member cost-sharing that you believe should have been waived, please contact HAP customer service using the phone number on the back of your ID card. Due to the changing nature of the pandemic, we’ve experienced inconsistencies in billing for COVID-19 related services so we’re happy to investigate any charges you feel you’ve received in error.
What should I do if I receive a call, text or email indicating I'm not covered for COVID-19?
HAP is here for our members. If you receive a call, text or email indicating you’re not covered for a test or treatment you believe should be covered, call your trusted agent or HAP customer service at 800-422-4641. Our team is here for you and will answer any questions you have regarding your coverage, including coronavirus coverage.
