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HAP Southfield Lobby Customer Service Center

Now Open!

As a Southfield business partner with an established presence for over 20 years, we are pleased to provide personalized customer services at our new Southfield Lobby Customer Service Center, located at 21700 Northwestern Highway.

Southfield Lobby business hours are:

Monday through Friday
8:30 a.m. to 4:30 p.m.

A team of knowledgeable and empowered staff are available to serve you–current and prospective members welcome!

What Services are Available?

As with the HAP Detroit Lobby, you can:

  • Make payments: Individual and group payments accepted via check or money orders, initially
  • Get billing and claims resolution
  • Order new ID Card(s)
  • Get open enrollment information
  • SOLO Individual and Family Plans: Request an online quote and apply for SOLO

What else is new?

"We offer an 'open concept' with the new Southfield Lobby. Members will be welcomed by HAP staff and served personally for privacy and individual comfort," says Vanessa Brown-Frank, Manager, Service Excellence, Lobby Operations and Alternate Products Client Services. "The Center also has three conference rooms to host special events and meetings."

If you have questions, please call HAP Client Services at (313) 872-8100 or (800) 422-4641.

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