Matthew Walsh Named HAP Chief Operating Officer
Detroit – June 18, 2014 – Matthew Walsh (42) was appointed to the Health Alliance Plan (HAP) senior leadership team as Senior Vice President and Chief Operating Officer.
Walsh has 10 years of combined operational, clinical and administrative expertise within Henry Ford Health System, the Henry Ford Medical Group and HAP. "Matt works effectively with diverse stakeholders, including physicians and health system leaders, Michigan companies, and IT teams to uphold high standards of service excellence," said James Connelly, HAP President and CEO. "Last year HAP upgraded our technology system to adapt to future market opportunities. Matt and his teams will focus on optimizing system performance and refining our operations to enhance the overall customer experience."
Prior to becoming HAP COO, Matt served as the Chief Access Officer for the Henry Ford Medical Group (HFMG) and was responsible for improving patient access across 26 ambulatory clinics and call centers. Key outcomes achieved include a reduction in appointment lead times, significantly improved call center performance metrics, and the highest PressGaney patient satisfaction scores for access ever achieved by HFMG.
Walsh also served as HFHS Vice President of Clinical Transformation and IT Integration, a role in which he co-led the complex implementation of Epic's electronic medical record and billing system across seven hospitals, the Henry Ford Medical Group, and independent physician practices. This effort created one patient medical record across nearly all HFHS sites of care and enabled significant System integration.
While serving as HAP's Associate Vice President, Purchaser Initiatives in 2010, Walsh developed innovative models of care delivery in partnership with providers and automotive manufacturers that significantly improved the quality and efficiency of care delivery and reduced health care costs. Walsh pioneered ePrescribing and eVisits in Michigan, and prepared HAP to support the UAW Medical Benefits Trust. He implemented a primary care clinic at Chrysler World Headquarters, and developed the Chronic Care Excellence Initiative for patients with chronic conditions.
Walsh left HAP in 2010 to become the Chief Operating Officer of the Henry Ford Physician Network, which includes the Henry Ford Medical Group, hospital-employed physicians, and more than 600 private practice physicians.
He received his Bachelors of Business Administration from the University of Michigan and his Masters of Healthcare Administration from the University of Phoenix.