Health Alliance Plan Ranks Highest in J.D. Power Member Satisfaction Study for Seventh Consecutive Year
Detroit – March 17, 2014 – Health Alliance Plan (HAP) ranked highest in member satisfaction for the seventh consecutive year, according to the J.D. Power 2014 U.S. Member Health Plan Study.
The study reflects the results of a member survey conducted from December 2013 to January 2014. HAP received a score of 711---higher than any other health plan in Michigan. In addition, HAP excelled in the following study factors:
- Member Communications
- Quality of Coverage
- Customer Service
Now in its eighth year, the J.D. Power 2014 U.S. Member Health Plan Study measures member satisfaction among 138 health plans in 18 regions throughout the United States.
"Our sincere thanks to our members who have spoken and provided HAP with this distinction once again. One of our top goals at HAP is to ensure positive experiences for members throughout every touch point in their health care. This honor is a reflection of the hard work and dedication of our employees and health care provider partners who work tirelessly to build lasting customer relationships through exceptional personalized service and high-quality, coordinated health care." said HAP CEO Jim Connelly.