HAP Extends Payment Deadline to Jan. 17 for Individual Policies with Jan. 1 Effective Coverage Date
Extension allows new HAP members more time to make first payment
Detroit – January 10, 2014 – Health Alliance Plan (HAP) will extend the deadline for receipt of initial premium payment to accommodate new members who enrolled in a HAP individual policy by the December 23, 2013 enrollment deadline. Payments are now due Friday, January 17, 2014. Initially, payments were due by January 10.
"Due to enrollment extensions from the federal government, combined with the holidays, the timeframe was shorter than usual to send invoices and receive payment from new members," said Lori Rund, vice president of Product Development and Market Intelligence for HAP. "This extension will give our new members extra time to make their first payment and help ease the anxiety of having to meet such a tight deadline."
HAP is contacting new members to inform them about the payment deadline and advise them of their payment options.
Members are encouraged to make payments by cash or check at one of HAP's two walk-in locations: HAP Detroit Lobby Customer Service, Monday - Friday, 8:30 a.m. - 4:30 p.m., 2850 West Grand Blvd., Detroit, MI. 48202 or HAP Southfield Lobby Customer Service, Monday - Friday, 8:30 a.m. - 4:30 p.m. 21700 Northwestern Highway, Southfield, MI. 48075. Members who are unable to visit one of the walk in locations should contact HAP at (800) 944-9399 to discuss other payment options to ensure their payment is received by the January 17 deadline.