Health Alliance Plan Thanks Members for Five Consecutive J.D. Power and Associates Awards
DETROIT – March 13, 2012 – Health Alliance Plan (HAP) members rated HAP "Highest in Member Satisfaction Among Commercial Health Plans in Michigan," according to the J.D. Power and Associates 2012 U.S. Member Health Insurance StudySM.
"Among the Best" Power Circle Ratings Across Six Factors
HAP ranks highest in Overall Member Experience and continues to deliver the highest member satisfaction in Michigan, earning the five-circle "Among the best" JD Power.com Power Circle Ratings in six of the factors measured in the study: Coverage and Benefits, Information and Communication, Statements, Claims Processing, Customer Service and Approval Processes.
To compare HAP's performance with other Michigan health plans, view the Power Circle Ratings at jdpower.com .
"The strength of HAP's brand as a nonprofit health plan known for compassion, personalized attention and customer relationships was reinforced in the independent Metaphor StudySM market research conducted prior to launching our brand campaign in February," said William Alvin, president and CEO. "Both studies pinpoint the deep emotional connection members have with their health coverage."
Earning the J.D. Power Award for the fifth year in a row takes a sustained focus on ensuring positive experiences for members throughout every encounter in the health care arena. HAP wishes to thank all of the leading Michigan doctors, hospitals and ancillary providers in HAP's provider network who share our passion for customer service and high-quality, coordinated health care, including all major southeast Michigan health systems: Beaumont Health System, Detroit Medical Center, Genesys Health System, Henry Ford Health System, Oakwood Healthcare System, St. John Providence Health System, Trinity Health-Michigan, and the University of Michigan Health System.
About the J.D. Power and Associates 2012 U.S. Member Health Insurance Plan StudySM
Now in its sixth year, the J.D. Power and Associates 2012 Member Health Insurance Plan StudySM measures member satisfaction among 141 health plans in 17 regions throughout the United States. The study is based on responses from more than 34,000 health plan members of commercial health plans.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing market research, forecasting, performance improvement, social media and customer satisfaction solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.