Matthew Walsh has 10 years of combined operational, clinical and administrative expertise in Henry Ford Health System, the Henry Ford Medical Group and Health Alliance Plan. He works effectively with diverse stakeholders including physicians and health system leaders, Michigan companies, and IT teams to uphold high standards of service excellence and enhance the overall customer experience.
Prior to becoming the Chief Operating Officer of HAP, Walsh served as the Chief Access Officer for the Henry Ford Medical Group (HFMG) and was responsible for improving patient access across 26 ambulatory clinics and call centers. Key outcomes achieved include a reduction in appointment lead times, significantly improved call center performance metrics, and the highest PressGaney patient satisfaction scores for access ever achieved by HFMG.
Concurrent with that role, Walsh was the HFHS Vice President of Clinical Transformation and IT Integration, co-leading the complex implementation of Epic's electronic medical record and billing system across seven hospitals, the Henry Ford Medical Group, and independent physician practices. This effort created one patient medical record across nearly all HFHS sites of care and enabled significant System integration.
Prior to that role, Walsh developed and became the Chief Operating Officer of the Henry Ford Physician Network, which includes the Henry Ford Medical Group, hospital-employed physicians, and more than 600 private practice physicians in a clinically-integrated model of collaboration focused on creating value for patients, employers, and insurers.
Walsh moved to HFHS after serving for six years as HAP's Associate Vice President, Purchaser Initiatives. In this role, he developed innovative models in partnership with providers and automotive manufacturers that significantly improved the quality and efficiency of care delivery and reduced health care costs. Walsh pioneered ePrescribing. He also implemented a primary care clinic at Chrysler World Headquarters and developed the Chronic Care Excellence Initiative for patients with chronic conditions.
Walsh received his bachelor's degree in Business Administration from the University of Michigan and his masters' degree in Healthcare Administration from the University of Phoenix.