HAP’s 2020 Medicare HMO and PPO Plans Rated 4 out of 5 Stars

When it comes to navigating Medicare options during open enrollment, expert information can help you make the right decision. Every fall, the Centers for Medicare and Medicaid Services (CMS) releases Medicare Star Ratings, which can be valuable when comparing plans. Medicare Star Ratings help you understand a health plan’s performance on a scale of five stars, with five being the best.

I’m proud to announce that HAP’s 2020 Medicare HMO and PPO plans have earned a respectable 4 out of 5-star rating by CMS. At HAP, our doctors, nurses, case managers and health plan experts continually strive to find new and better ways to coordinate care.

How HAP is here for you

HAP is here to make members healthier by developing Medicare health programs, collaborating with doctors and hospitals and improving member experience. With you in mind, we offer personalized service, access to care and care coordination such as:

Healthy Living Rewards program – rewarding members for getting the right preventive services, tests and screenings
Silver & Fit – offering gym memberships and fitness programs 
Livongo – personalized data, real-time support and unlimited supplies for Medicare Advantage members with diabetes
• Osteoporosis care for women – testing, care coordination and educating members about bone health

We’ve also developed educational content - many of which have won awards - to make it easier for members to get health screenings. Check out some of these resources:

These programs are just part of the reason for our rating with CMS. Additionally, we earned a 5 out of 5-star customer service rating. We are proud of our 4-star overall rating, but we continue to look for new ways to enhance our members’ benefits and to keep our members healthy and happy.

About Medicare Star Ratings

CMS rates all health and prescription drug plan each year, based on a plan’s quality and performance. The ratings are helpful for consumers and members to compare Medicare Advantage plans based on overall quality, value and performance.

Some of the areas Medicare reviews for these ratings include:
• How members rate our plan’s services and care
• How well doctors detect illness and keep members healthy
• How well our plan helps our members use recommended and safe prescription medications

Visit the Medicare website for more information about star ratings.

Categories: Get To Know Your Plan

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