HAP Restore Program: Making a Challenging Journey a Little Easier

Helping is what we do best. The HAP Restore program helps members in three ways:

  • Learn how to take care of your daily health needs
  • Support your doctor's plan of care
  • Help improve your quality of life

The three unique programs include Restore CareTrack, Restore Case Management and Restore Comfort and Palliative Care. Here’s an overview of each one:

Restore CareTrack

Restore CareTack helps members manage their chronic conditions by providing resources that encourage smart choices. The goal is to help keep their prescribed treatment plans. To achieve that, a nurse health coach works personally with each member. The program includes:

  • Telephone coaching to provide encouragement and support   
  • A three-month condition management teaching program 
  • Medication monitoring
  • Monitoring for behavioral health changes related to the treatment plan 
  • Screenings and test reminders

HAP members qualify for CareTrack if they are over 18 years old, high-risk seniors and adults with any of the following conditions:

  • Asthma (members age 5 and older with asthma qualify)
  • Depression
  • Coronary artery disease
  • Diabetes
  • Heart failure
  • High blood pressure/hypertension
  • Cancer (breast and colon combined with any of the six conditions listed above)
  • Obesity

Restore Case Management

Restore Case Management will help members that need extensive coordination because of complex conditions. It also assists members transitioning from one setting to another, for example, from hospital to home.

A registered nurse (RN) will work with closely with the member’s health care provider to be sure the member is getting the care they need. The RN will:

  • Help work through the local health care system to set up tests, procedures and appointments   
  • Manage therapeutic issues 
  • Work with care providers to arrange home care and medical supplies if needed

Restore Comfort & Palliative Care

Restore Comfort and Palliative Care helps members manage terminal conditions near the end of life, but it is different than hospice because it may include palliative and curative treatment options. It focuses on providing relief from the symptoms and stress of a serious illness. The goal is to improve the quality of life for patients and their families—not just in body, but mind and spirit as well. Curative health care is given for medical conditions where a cure is considered achievable or possible.

HAP members with a terminal illness and the following conditions may qualify for this program:

  • Chronic Obstructive Pulmonary Disease (COPD)
  • Congestive Heart Failure
  • Metastatic cancer
  • Some other terminal conditions

Comfort & Palliative Care is different from hospice because it allows the continuation of curative treatments while it introduces palliative care to treat the member‘s pain and discomfort. A registered nurse visits members at home who can help with:

  • Nutritional counseling
  • Social worker, dietician and spiritual care services
  • Transition to hospice if necessary

How to refer a HAP member

If you know of or are treating a HAP member you believe would benefit from the Restore program, call (800) 288-2902 (TTY: 711), from 8 a.m. to 5 p.m. Monday through Friday or email restore@hap.org.You also can fill out our contact form, and a nurse will contact you.

To refer a member to Palliative Care program, call (313) 664-8324.

Categories: Get To Know Your Plan

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