HAP makes it easy to get the health care you need.

Responsive customer service
When you join one of our Medicare plans, you receive personal and professional attention.

• Expect a personal welcome from your Personal Service Coordinator, who will assist you during your first two years as a member, explaining plan details, answering questions, and finding resources you may need
• In the years that follow, call any of our experienced Customer Service Representatives whenever you need extra assistance or information at one of the following numbers. Call toll-free:
  
  HAP Senior Plus
  (800) 801-1770 or TDD (800) 956-4325
  Alliance Medicare PPO
  (888) 658-2536 or TDD (800) 956-4325
  
  Alliance Medicare Rx
  (800) 765-3436 or TDD (800) 956-4325
  
  

  Office Hours:
  Monday - Friday 8 a.m. to 8 p.m.
  Saturday 8 a.m. to noon.
  At all other times, you may access our Interactive Voice Recording system at the same number.

  Extended hours from November 15 - March 1:
  7 days a week, including holidays, 8 a.m. to 8 p.m.

If you ever have a problem or concern, call us right away. You cannot be disenrolled from a plan or penalized in any way if you make a complaint or file an appeal. Medicare helped set the rules about making a complaint or requesting coverage determination, and the procedures that we must follow to resolve it.

Complaints about plan services
Our job is to ensure that you are happy with your plan services. If you have a problem with the service you receive from us or with our network of doctors, hospitals, pharmacies, or other health care providers, you may file what is called a "grievance."
More on how to file a grievance >>

Complaints about plan coverage
Let us know if your doctor or pharmacist tells you that a certain drug or service is not covered and you believe it should be covered for you. There are specific steps you should take.
More on coverage determinations and filing an appeal >>