When you need information or assistance, contact your local Customer Service Representative toll-free.

Take advantage of all the benefits of your health plan.

Log in at www.hap.org to review claims, update information, and more, including:

• Change your address
• Get billing assistance
• View your medical and prescription claims
• Submit coordination of benefits information
• View your eligibility and benefits
• Send a message to a Client Services Representative
• Replace a lost ID card
• View your referrals

Member Health Reminders

• Use this convenient reminder for routine preventive care

My Provider Notebook

• Create and keep contact information and notes about your favorite providers and facilities

Provider Search and PCP Select

• Search for and compare providers
• View detailed provider information
• Use links to maps
• Change or select your personal care physician (PCP) (For members of HAP Senior Plus and Alliance Medicare PPO only)

Consumer Support Tools – HAP offers you a comprehensive set of online self-service tools that address every aspect of your relationship with the health plan.

HAP Advantage – HAP membership gives you access to valuable money-saving discounts and extras on a variety of health-and-wellness related activities, products and entertainment venues.